Terms & Conditions

TERMS AND CONDITIONS OF SALE

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Welcome to INZO Jewellery. These Terms and Conditions of Sale ("Terms") govern your use of our website at [www.inzojewellery.co.uk] ("Website") and your purchase of products from us. By placing an order with Inzo Jewellery, you agree to be bound by these Terms.

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Please read these Terms carefully before placing your order.

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1. Information About Us

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1.1. Inzo Jewellery is a trading name operated by [Natasha Hogan).

 

1.2. Our business is based in the United Kingdom.

 

1.3. Our business address for correspondence is [5 Finsbay Court, Stromness Walk, W3 6GU].

 

1.4. You can contact us by email at [inzojewellery@gmail,com)

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2. Definitions

• "Buyer," "you," "your": Refers to the individual or entity purchasing products from the Seller.

• "Products," "Items," "Goods": Refers to the jewellery items offered for sale by the Seller on the Website.

• "Seller," "us," "we," "our": Refers to INZO Jewellery.

• "Order": Your offer to purchase Products from us.

• "Website": www.inzojewellery.co.uk.

 

3. Basis of Sale

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3.1. These Terms apply to all orders placed by you for Products on our Website.

 

3.2. By placing an Order, you confirm that you are at least 18 years of age or are placing an Order with the consent and supervision of a parent or guardian.

 

3.3. All Orders are subject to availability and acceptance by us. We reserve the right to refuse any Order for any reason at our sole discretion.

 

3.4. When you place an Order, you will receive an email acknowledging receipt of your Order ("Order Confirmation"). This email is an acknowledgement only and does not constitute acceptance of your Order.

 

3.5. A contract between you and us for the sale of the Products will only be formed when we send you an email confirming that the Products have been dispatched ("Dispatch Confirmation").

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4. Product Information & Pricing

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4.1. We take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Website are accurate. However, we cannot guarantee that the descriptions are error-free. If we discover an error in the price or description of a Product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled.

 

4.2. Prices are subject to change without notice, but changes will not affect Orders for which we have already sent you a Dispatch Confirmation.

 

4.3. All prices displayed on the Website include VAT (where applicable) at the current UK rate. 4.4. Product images are for illustrative purposes only.

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5. Payment

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5.1. Payment for all Products must be made in full at the time of placing the Order. 5.2. We accept payment via Visa, MasterCard, PayPal, Wix Payments.

 

5.3. All payment transactions are subject to validation checks and authorisation by the card issuer/payment provider. If your payment is not authorised, we will not be liable for any delay or non-delivery.

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6. Delivery

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6.1. We aim to dispatch all in-stock Orders within [e.g., 5-10 business days] of receiving a Dispatch Confirmation.

 

6.2. Estimated delivery times and costs are provided on our [Shipping Policy Page Link, e.g., Shipping Policy] page. Please refer to this page for detailed information.

 

6.3. We use [Royal Mail, DPD, Evri] for standard UK delivery. Specific delivery services and tracking information will be provided in your Dispatch Confirmation.

 

6.4. While we make every effort to deliver within the estimated timeframes, delays can occur due to unforeseen circumstances (e.g., adverse weather, postal strikes). We will not be liable for any delays outside our reasonable control.

 

6.5. Risk of loss or damage to the Products passes to you upon delivery.

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7. Your Right to Cancel & Returns (Consumer Contracts Regulations 2013)

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7.1. Right to Cancel: As a consumer, you have the legal right to cancel your Order and return Products within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of the last Product.

 

7.2. How to Cancel: To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., an email to [Your Email Address]). You may use the model cancellation form provided in Schedule 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but it is not obligatory.

 

7.3. Effects of Cancellation: If you cancel your Order, we will reimburse to you all payments received from you, including the costs of standard delivery (economy delivery charges only, not express or premium). We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you (e.g., handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, such as trying on but not wearing for an extended period).

 

7.4. Returning Products after Cancellation: You must send back the Products or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. The deadline is met if you send back the Products before the period of 14 days has expired.

 

7.5. Return Shipping Costs: You will be responsible for the direct cost of returning the Products. We recommend using a tracked and insured service as we cannot be responsible for items lost or damaged in return transit.

 

7.6. Refund Timing: We will make the reimbursement without undue delay, and not later than: * (a) 14 days after the day we receive back from you any Products supplied; or * (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products; or * (c) if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

 

7.7. Method of Refund: We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

 

7.8. Exceptions to the Right to Cancel: The right to cancel does not apply to: * Goods that are made to your specifications or are clearly personalised (e.g., custom engravings). * Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

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8. Faulty Products (Consumer Rights Act 2015)

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8.1. We are under a legal duty to supply Products that are in conformity with this contract. The Consumer Rights Act 2015 states that goods must be as described, fit for purpose, and of satisfactory quality.

 

8.2. If a Product you have purchased from us is faulty, defective, or not as described, please contact us at inzojewellery@gmail.com as soon as possible.

 

8.3. Depending on the nature of the fault and when it developed, you may be entitled to a refund, repair, or replacement. Please refer to our [Refund Policy Page Link, e.g., Refund Policy] for full details on how to return faulty items.

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9. Intellectual Property

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9.1. All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Inzo Jewellery or its content suppliers and is protected by UK and international copyright laws.

 

9.2. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Website without our express written consent.

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10. Limitation of Liability

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10.1. Nothing in these Terms limits or excludes our liability for: * death or personal injury caused by our negligence; * fraud or fraudulent misrepresentation; * breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); * defective products under the Consumer Protection Act 1987; or * any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

 

10.2. Subject to Clause 10.1, we will not be liable for any business losses (such as loss of profit, loss of business, loss of opportunity), and we shall have no liability to you for any indirect or consequential loss or damage arising out of or in connection with these Terms or your use of our Website.

 

10.3. Our total liability to you in respect of any losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products to which the claim relates.

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11. Website Use

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11.1. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website.

 

11.2. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own virus protection software.

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12. Privacy and Data Protection

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12.1. We are committed to protecting your privacy. We will only use your personal information as set out in our [Privacy Policy Page Link, e.g., Privacy Policy].

 

12.2. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

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13. Governing Law & Jurisdiction

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13.1. These Terms are governed by and construed in accordance with the laws of England and Wales.

 

13.2. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

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14. Amendments

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14.1. We reserve the right to amend these Terms from time to time. The latest version of the Terms will always be available on our Website. Your continued use of the Website and placing of Orders after any such changes constitutes your acceptance of the new Terms.

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15. Severability

 

15.1. If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.